Refund/Returns Policy

On all catalog items we require that the customer contact us within at least fifteen (15) days of receipt of product in order to qualify for refund or exchange.
Front Range Kratom does not assume the responsibility of return shipping costs on any merchandise (defective or otherwise.) All orders are thoroughly inspected at Front Range Kratom and adequately packed before shipment.
Front Range Kratom does assume the responsibility for the quality of our goods upon arrival to the customer. Front Range Kratom does assume the responsibility for shipping costs on product exchanges when shipped to the customer.
NOTICE: All return requests are to be accompanied by the original product (defective or otherwise) in order for the customer to qualify for a refund or exchange. Front Range Kratom reserves the right to refuse product refunds on questionable returns.
In order to qualify for an exchange or store credit, Front Range Kratom requires a return of the original product. While we do not require that a product returned for store credit be in unopened and untampered condition, we do reserve the right to refuse return requests. Front Range Kratom reserves the right to deny an exchange or credit upon inspection of any returned merchandise. Front Range Kratom will not reship a returned item for any reason.
Please read our Terms of Service thoroughly before making your purchase and/or before contacting us regarding a possible return or exchange.